WR
Wesley R
1 reviews | Active since May 2015
25 May 2015, 09:17
****** in store.
Hi,<br> <br> I am appalled by the experience my girlfriend had at your Jet South gate store Friday afternoon 22.05.2015. Where is the security??? What happened with the service and security when shopping at your Edcon stores? My girlfriend went to look for few clothing items for her and my son. She was ****** in the store by two ladies, one having a Jet skipper on with her name tag Thandi. How is this even possible, they took her handbag, the money she had withdrawn, my bank card, her cell phone and some other items she purchased at Truworths? I had to leave work to fetch her due to her not having any money to take a cab home. She went to the store manager
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Edcon's replyOfficial
25 May 2015, 14:03Hello Hurricane1,
In response to your recent query regarding the above-mentioned Jet store, please accept our sincere apology for the inconvenience that your girlfriend may have incurred.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. As per our telephonic discussion, attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Jet store, please accept our sincere apology for the inconvenience that your girlfriend may have incurred.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. As per our telephonic discussion, attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,
Edcon's reply25 May 2015, 14:03
Official
Hello Hurricane1,
In response to your recent query regarding the above-mentioned Jet store, please accept our sincere apology for the inconvenience that your girlfriend may have incurred.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. As per our telephonic discussion, attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
In response to your recent query regarding the above-mentioned Jet store, please accept our sincere apology for the inconvenience that your girlfriend may have incurred.
Edcon as a company sets high standards for the service we offer to our customers. The level of service you received and what you perceived is not indicative of our standards. As per our telephonic discussion, attention has been given to the matter raised in order to ensure that similar incidents do not recur and feedback will be provided.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind Regards
Customer Experience team
***
Best regards,