More then 7 days and still waiting for my refund

I am still waiting for my refund it is more than 7 days now. And I have to phone other people to get Mpho Tau phone number but they can't help me. And when I email her she is not even replay to me.<br> First of all I think this is very bad service. Because I paid every month even more for about 2 years and they can't even phone me or email me to say that the account is paid up. Now I have to wait for my refund.<br> WHEN IS THIS GOING TO BE taking place!!!<br>