LK
Lize K

1 reviews | Active since Apr 2015

07 Nov 2016, 16:12

Monthly Service Fee forced

<p>The Monthly service fee that will be charged "with my permission", was explained to me by a lady at legit. When I wanted to purchase, the screen gave me an option to accept the service fee or cancel. I asked her what would happen if I cancel and she said that I will no longer be able to use my account. I therefore accepted the fees under protest. My husband later went to a different store and was informed that he did not have to accept the fees. He pressed cancel and could still use his card.</p> <p>I then phoned the accounts department and asked to reverse my choice, but I was told I would not be able to do so and would have to go back to the store.</p> <p> </p> <p>I the lady in store did not know what the procedure was, how will she know how to reverse this?</p> <p> </p> <p>I have the right to cancel. Not happy at all</p> <p> </p>

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Replies (1)
Edcon
Edcon's reply08 Nov 2016, 08:46
Official

Thank you for bringing this matter to our attention. We understand your frustration in this incident however once the service fee has been signed ,the service fee forms part of our contract terms. Contracts cannot be changed unilaterally. That means you cannot cancel one of the terms of our agreement without our consent.

In addition please be advised your husband account will be blocked in future should he not accept the service fee as Edcon reverse the right to action his account accordingly.

Your reference number is ***/GO

Kind regards,
Edcon customer experience team,
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