MB
Martin B
1 reviews | Active since Feb 2015
28 Feb 2015, 10:57
Monthly repayment listed as R3335.?
My account has been paid in full. Only to find out that Edcon has listed my name with all the SA Credit Buros with a monthly repayment of R3335? Impossible, even before it was a monthly payment between R300 and R400. I was declined credit because of this. Tried emailing headoffice, no luck not even a response. Call centre, no luck one agent to another. In store oh my goodness lets leave this on for another complaint! Im logging a complaint on each store that is linked to Edcon group and just maybe I might get a response...just to fix one error, an error that caused embarrassment!!
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Edcon's replyOfficial
04 Mar 2015, 10:56Hello MB30,
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply04 Mar 2015, 10:56
Official
Hello MB30,
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
In response to your recent query regarding the above-mentioned Edgars account, please accept our sincere apology for the inconvenience that you may have incurred. As per reference number ***/GO the query was escalated to Accounts and we can confirm that a paid up letter was e-mailed to you on 03 March 2015 as per your request.
We look forward to being of better service to you in future and trust that the above will be accepted favorably.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***