JS
Jacki S
1 reviews | Active since Jan 2013
30 Apr 2015, 08:26
Mobile content fee
Dear Edcon,<br> <br> Please advise why I should be charged for something I have not asked for? Who authorised this service added to my monthly statement? I have phoned *** numerous times to query this and ALAS even when I was told it was cancelled I still get charged for it. Why must I waste my airtime speaking to sometimes very helpful people only to get charged again and again again....? yes a credit was given and I appreciate it very much, but I still have to phone and fight to have it removed from my statement which still gets added up on my closing statement balance. Is it even legal to add a service no one has requested? <br> <br> I really need this to be sorted.
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Replies (1)
Edcon's replyOfficial
30 Apr 2015, 16:03Hello Jaxxstaxx123,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that your concerns regarding the mobile content that was enrolled into your account without your consent has been escalated to our R.M.C.S department to investigate and rectify accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your Reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that your concerns regarding the mobile content that was enrolled into your account without your consent has been escalated to our R.M.C.S department to investigate and rectify accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your Reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply30 Apr 2015, 16:03
Official
Hello Jaxxstaxx123,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that your concerns regarding the mobile content that was enrolled into your account without your consent has been escalated to our R.M.C.S department to investigate and rectify accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your Reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that your concerns regarding the mobile content that was enrolled into your account without your consent has been escalated to our R.M.C.S department to investigate and rectify accordingly.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support
Your Reference number is : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***