zS
zeyn S
1 reviews | Active since May 2016
16 May 2016, 12:56
Missing Tablet
<p>We purchased a tablet from CNA on 17/01/2016. The tablet had subsequently gone Dead so we took it in for repairs to CNA on 24/03/2016.</p> <p>It’s been over six weeks and we have still not received any progress update on the tablet.</p> <p>All we get told CNA are waiting for the technician to respond. In the meantime we are without the tablet.</p> <p>Please can I have this situation escalated or have the tablet replaced. This is very inefficient and the customer service is very poor. At this rate I believe the tablet should be replaced, as per Consumer Protecttion Act Guidlines.</p> <p> </p> <p>4) Imp**** Warranty of quality.</p> <p>In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:</p> <p>are reasonably suitable for the purpose that they are intended to be used for,<br />are of good quality, free of defects and in good working order, and<br />will be durable and usable for a reasonable period of time.<br />If goods are found not to comply with these requirements then;</p> <p>up to 6 months after receiving the goods;<br />the consumer can return the goods, or<br />get the goods replaced, or<br />get the goods repaired.<br />The consumer can do any of these things without penalty; and<br />at the suppliers cost.</p>
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Replies (6)0
Replies (6)
Edcon's replyOfficial
17 May 2016, 08:00Please be advised that, as per our telephonically conversation. We have escalated the complaint to the C.N.A Musgrave management for actioning accordingly as the Handset was sent in store for repairs and the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply17 May 2016, 08:00
Official
Please be advised that, as per our telephonically conversation. We have escalated the complaint to the C.N.A Musgrave management for actioning accordingly as the Handset was sent in store for repairs and the matter has been pending for a long time. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
zS
zeyn S's updateReviewer Update
23 May 2016, 10:55I did not receive a response from CNA so I called the called the head office as instructed. I was told the Manager informed the Head Office the item was purchased online and the repair department were refusing to accept the tablet for repairs due to conflicting serial number. I requested for a Refund as my daughter is being disadvanted by not having the tablet.
zS
zeyn S's update23 May 2016, 10:55
Reviewer Update
I did not receive a response from CNA so I called the called the head office as instructed. I was told the Manager informed the Head Office the item was purchased online and the repair department were refusing to accept the tablet for repairs due to conflicting serial number. I requested for a Refund as my daughter is being disadvanted by not having the tablet.
Edcon's replyOfficial
25 May 2016, 08:51We have picked up an update on the complaint logged on your behalf with ref no: ***/GO, It has been stated that the matter has indeed been escalated to the Higher Online management for further intervention and way forward. They will revert back to you , our valued u customer with way forward on the query. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply25 May 2016, 08:51
Official
We have picked up an update on the complaint logged on your behalf with ref no: ***/GO, It has been stated that the matter has indeed been escalated to the Higher Online management for further intervention and way forward. They will revert back to you , our valued u customer with way forward on the query. We apologise again for any frustrations incurred.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
zS
zeyn S's updateReviewer Update
27 May 2016, 08:21I told the consultant I want a refund and she agreed. I am not getting any response besides on Hello Peter. As per the consumer Protection Act, this item is less than six months old, so please REFUND me for the tablet. You may refund the money into my EDGARS account Please note this is a record of me requesting a refund should I need to Lay a complaint against EDCON !!!!!
zS
zeyn S's update27 May 2016, 08:21
Reviewer Update
I told the consultant I want a refund and she agreed. I am not getting any response besides on Hello Peter. As per the consumer Protection Act, this item is less than six months old, so please REFUND me for the tablet. You may refund the money into my EDGARS account Please note this is a record of me requesting a refund should I need to Lay a complaint against EDCON !!!!!
zS
zeyn S's updateReviewer Update
27 May 2016, 08:23CONSUMER PROTECTION ACT CLAUSE
4) Imp**** Warranty of quality.
In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
are reasonably suitable for the purpose that they are intended to be used for,
are of good quality, free of defects and in good working order, and
will be durable and usable for a reasonable period of time.
If goods are found not to comply with these requirements then;
up to 6 months after receiving the goods;
the consumer can return the goods, or
get the goods replaced, or
get the goods repaired.
The consumer can do any of these things without penalty; and
at the suppliers cost.
zS
zeyn S's update27 May 2016, 08:23
Reviewer Update
CONSUMER PROTECTION ACT CLAUSE
4) Imp**** Warranty of quality.
In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
are reasonably suitable for the purpose that they are intended to be used for,
are of good quality, free of defects and in good working order, and
will be durable and usable for a reasonable period of time.
If goods are found not to comply with these requirements then;
up to 6 months after receiving the goods;
the consumer can return the goods, or
get the goods replaced, or
get the goods repaired.
The consumer can do any of these things without penalty; and
at the suppliers cost.
zS
zeyn S's updateReviewer Update
31 May 2016, 07:33Please note I have logged a complaint with the National Consumer Commission around this issue.
I am requesting a Refund.
zS
zeyn S's update31 May 2016, 07:33
Reviewer Update
Please note I have logged a complaint with the National Consumer Commission around this issue.
I am requesting a Refund.