LS
Lebogang S
1 reviews | Active since Nov 2014
19 May 2015, 11:45
Misrepresented cellphone contract
I received a call from the EDGARS with an offer to get airtime billed monthly on my Edgars account, to which I agreed. Upon activation I realised that my tarrif plan had changed, my Blackberry Internet Service has been discontinued and cannot be activated unless via them
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Replies (1)
Edcon's replyOfficial
19 May 2015, 16:08Hello smithlf1,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that the concerns raised has been escalated to our R.M.C.S department to investigate and rectify accordingly. Our attempts yo contact you at 15:52 were unsuccessful.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Thank you for bringing this matter to our attention and we look forward to your continued support.
Your Reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that the concerns raised has been escalated to our R.M.C.S department to investigate and rectify accordingly. Our attempts yo contact you at 15:52 were unsuccessful.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Thank you for bringing this matter to our attention and we look forward to your continued support.
Your Reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,
Edcon's reply19 May 2015, 16:08
Official
Hello smithlf1,
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that the concerns raised has been escalated to our R.M.C.S department to investigate and rectify accordingly. Our attempts yo contact you at 15:52 were unsuccessful.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Thank you for bringing this matter to our attention and we look forward to your continued support.
Your Reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Thank you for bringing this matter to our attention, we apologise for the inconvenience caused. Kindly note that the concerns raised has been escalated to our R.M.C.S department to investigate and rectify accordingly. Our attempts yo contact you at 15:52 were unsuccessful.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us. Thank you for bringing this matter to our attention and we look forward to your continued support.
Your Reference number is : ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Best regards,