KG
KOBASCHNI G
1 reviews | Active since Jul 2011
19 Nov 2015, 08:22
MISINFORMING CLIENT- CELL INSURANCE
ON THE 23/10/2015 I PURCHASED A CELLPHONE. I PROCEEDED WITH TRANSACTION AND AFTER THEY HAD OPENED THE BOX THE LADY TELLS ME I NEED TO TAKE INSURANCE AND IT IS COMPULSARY. I DID NOT WANT IT BUT I WAS FORCED TOO. SHE SAID I WILL NOT NEED TO PAY FOR IT THIS MONTH AS LONG AS I CANCEL IT BEFORE ONE MONTH. I CALLED IN TODAY TO CANCEL AND YOUR NOT SO FRIENDLY STAFF SAID I WILL BE CHARGED FOR IT. IN THE FIRST PLACE I NEVER WANTED IT. ITS A MONEY MAKING SCHEME. I WILL BE CANCELLING MY ACCOUNT WITH EDGARS. THE SERVICE HAS GONE TO THE GUTTERS THESE DAYS. THESE COSTS NEED TO BE DISCLOSED TO CLIENTS. I WONDER WHAT TH CPR WOULD HAVE TO SAY ABOUT THIS!
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Edcon's replyOfficial
19 Nov 2015, 09:43Hello kobgov,
As discussed telephonically it is with great displeasure to hear of the overall experience at our Edgars Forest Hill Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team for investigation purposes. Upon their findings direct feedback will be provided to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
As discussed telephonically it is with great displeasure to hear of the overall experience at our Edgars Forest Hill Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team for investigation purposes. Upon their findings direct feedback will be provided to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,
Edcon's reply19 Nov 2015, 09:43
Official
Hello kobgov,
As discussed telephonically it is with great displeasure to hear of the overall experience at our Edgars Forest Hill Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team for investigation purposes. Upon their findings direct feedback will be provided to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
As discussed telephonically it is with great displeasure to hear of the overall experience at our Edgars Forest Hill Store.
We strive to provide our customers with the best possible service, and when you feel that it fails to meet your expectations, It is important for us to know.
We are sorry that you received service that prompted you to contact us with a complaint, and we regret any frustrations this incident has caused you. To ensure that our staff conducts itself in a manner that reflects the high regard that we have for our customers we will be addressing all concerns raised with the stores management team for investigation purposes. Upon their findings direct feedback will be provided to you within the next 48 working hours.
Your patronage is important to us, and we hope that you will continue to give us opportunities to service you.
Thank you once again for bringing this matter in to our attention.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Best regards,