Manager does not care protea glen JET does not care ?????
<p>on the 30-06-2017 i went to buy in the Jet store in protea glen i was helped by Siya the branch manager when He rang up my sales order he said the card declined i told him that it went in but he said on his side it declined so we re did the goods for 119.99 i went back to the store on the 01-07-2017 and told him and gave him my bank statement he sad he had to send it to head office and would call me in the week i went again on the 08-07-2017 i was told his weekend off when i asked the lady in looking after the store she said we should cal him as she did not know any thing still to day i have left my details and still no call please could we fix this a s a p have tried to call the store the numbers just ring have 3 numbers ********** ---- ********** -20 phones just ring </p>
Kindly assist on the above GO
Kindly assist on the above GO
We have escalated the complaint to the Jet Protea Glen management to address as our valued customer is not happy that you were double charged on a purchased made in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Protea Glen management to address as our valued customer is not happy that you were double charged on a purchased made in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.