DC
Darryn C
1 reviews | Active since Dec 2015
15 Dec 2015, 15:19
manager bad attitude
I went for a specific tafel pans 30 and 24cm non stick. They only had the display models left which had a dent and afew light scratches. She refused to sell them to me, then i was told if i really wanted them i would have to pay full price for it. I do not think this is correct as i specifically went to get the pans and a diepfryer which i didnt purchase either be cause of her attitude.<br> I have been an edcon account holder 13years and i think that the service i received was completely unacceptable.
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Edcon's replyOfficial
18 Dec 2015, 12:01Hello Justme2816,
As per feedback received from the store manager the specific item was on promotion and therefore the store could override the system price. Alternatives were offered to you such as sourcing the item from other stores or buying the display item at current system price and a note would have been linked confirming that the item was a display product in case you encountered problems with the item. However we understand that you refused to accept both offers.
If you would still like to make the purchase, kindly visit your most convenient Boardman's store for further assistance and ask to speak to any of the stores management team.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As per feedback received from the store manager the specific item was on promotion and therefore the store could override the system price. Alternatives were offered to you such as sourcing the item from other stores or buying the display item at current system price and a note would have been linked confirming that the item was a display product in case you encountered problems with the item. However we understand that you refused to accept both offers.
If you would still like to make the purchase, kindly visit your most convenient Boardman's store for further assistance and ask to speak to any of the stores management team.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,
Edcon's reply18 Dec 2015, 12:01
Official
Hello Justme2816,
As per feedback received from the store manager the specific item was on promotion and therefore the store could override the system price. Alternatives were offered to you such as sourcing the item from other stores or buying the display item at current system price and a note would have been linked confirming that the item was a display product in case you encountered problems with the item. However we understand that you refused to accept both offers.
If you would still like to make the purchase, kindly visit your most convenient Boardman's store for further assistance and ask to speak to any of the stores management team.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As per feedback received from the store manager the specific item was on promotion and therefore the store could override the system price. Alternatives were offered to you such as sourcing the item from other stores or buying the display item at current system price and a note would have been linked confirming that the item was a display product in case you encountered problems with the item. However we understand that you refused to accept both offers.
If you would still like to make the purchase, kindly visit your most convenient Boardman's store for further assistance and ask to speak to any of the stores management team.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
Best regards,