TB
Thandiwe B
1 reviews | Active since Jul 2015
14 Apr 2016, 18:44
Management does not care about customers
My poor service complaint was reported/ escalated to \Management\" for investigation. Management does not even contact me as the customer to hear what my complaint is about nor did they inquire from me in order to gain a proper understanding on the background. Further attempted to impose a final (unilateral) decision that I can't be assisted further according to Edcon's Admin customer service department. Consumer affairs and attorneys must intervene! Consumer rights disregarded"
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Edcon's replyOfficial
15 Apr 2016, 09:09Hello LuciaB25,
We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited, send it to ***, or call ***, so that we may be able to contact the store on your behalf and address the matter urgently. We will like to liaise with the store management on the matter reported by our valued customer and also state what is the real query that we have to address . Please find the below reference number for your email ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited, send it to ***, or call ***, so that we may be able to contact the store on your behalf and address the matter urgently. We will like to liaise with the store management on the matter reported by our valued customer and also state what is the real query that we have to address . Please find the below reference number for your email ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply15 Apr 2016, 09:09
Official
Hello LuciaB25,
We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited, send it to ***, or call ***, so that we may be able to contact the store on your behalf and address the matter urgently. We will like to liaise with the store management on the matter reported by our valued customer and also state what is the real query that we have to address . Please find the below reference number for your email ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
We have received your concerns and apologise for the inconvenience caused by the matter. Please forward us the name of the store that you visited, send it to ***, or call ***, so that we may be able to contact the store on your behalf and address the matter urgently. We will like to liaise with the store management on the matter reported by our valued customer and also state what is the real query that we have to address . Please find the below reference number for your email ***/GO
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,