MAC and EDCON *****ing customers money

I bought my wife a MAC voucher from Sandton. To her surprise, she was told their is no money on this card when she attempted to make a purchase. To date, over 2 month ago I have not received a refund and get told someone will contact you from Edcon over and over. I went out my way to get bank statements, return the gift card and use my personal time to have this resolved and still, nothing has happened.

You, Edcon and MAC are effectively *****ing from me and I think your way of resolving this is pathetic. A simple return of my money should not take you 2 months!

Mike Elliot and Grant Pattison who sit on your executive management group would not be impressed with this kind of service. If you guys do not have this resolved, I will politely walk into MAC Sandton with my wife and take products to the value of the gift card and walk out. Do not make your problems mine. Fix it internally!