bL
boipelo L
1 reviews | Active since Jun 2015
23 Jun 2015, 12:23
lodged a complaint in april
I bought a cellphone at CNA Northgate last year and it was insured. The cellphone was ****** in my car end of March and i laid a claim at CNA Northgate with cashier/Rhulani. I have been the one calling to find out how far they are with my claim. The last call i made was to Edcon head office and i was told that my case was escalated because there was no forceful entry into the car. Till today nobody has contacted me to update me of my claim even though they still deduct the insurance money in my account.
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Edcon's replyOfficial
24 Jun 2015, 12:19Hello boipelole,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter has been forwarded to the store manager who will provide feedback to you before the close of business today.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter has been forwarded to the store manager who will provide feedback to you before the close of business today.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply24 Jun 2015, 12:19
Official
Hello boipelole,
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter has been forwarded to the store manager who will provide feedback to you before the close of business today.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service and quality are priorities at Edcon and it is feedback from customers like you that will ensure that we will continue to maintain the high standard of quality that you expect of us.
As per our telephonic discussion please note the matter has been forwarded to the store manager who will provide feedback to you before the close of business today.
Your reference number is ***/GO.
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***