Listed on credit bureau due to their own mistakes

I made a telephonic reversal of a few insurance add-ons. Edcon did not honour this. I refused to pay until account was rectified. <br> <br> I spoke to a call centre employee who noted my dispute, but I never received a modified statement and shortly after I received a threatening letter claiming further legal action will be taken as well as a notification of my listing on the credit bureau.<br> <br> I phoned to speak to Stephanie and received the standard \she is in a meeting\" response. I asked that she phone me back. She never did. I received another email from Faiza and I tried to get her on the phone and she was also \"in a meeting\" and never phoned me back.<br> <br> In an email one of them said they would rectify the statement but couldn't de-list my black mark on the bureau because I \"hadn't paid\". After much ado, I finally received a statement and there were still errors which I notified them of. They tried again to correct but reversed the wrong debits. <br> <br> To this day, I have not received a call from either Faiza Patel nor Stephanie Gounden. <br> <br> What a despicable trigger-happy company with no regard for their clients."