1 reviews | Active since May 2013
Lies lies lies!!!!!
After being handed over, my account was PAID up on the 20th! After being notified that there is still an outstanding balance of 55c (***?!?!) i paid R1 on the 26 of Nov! I have spent over R2000 on phone calls to Edcon begging, crying and pleading for them to remove my account off ITC, but nothing happens!!! One agent told me 24-48hours... That was 2 weeks ago! Then I was told 7working days!!! And STILL nothing has been done! I now have no other choice but to go the LEGAL route as this is affecting my entire life!!! <br> <br> Every time i ask to speak to a senior or the head of department, the call mysteriously gets cut! <br> <br> I am now absolutely DONE trying to negotiate!!! <br> <br> 3 of my family members have closed their accounts already and we have vowed that NONE of us will ever support EDCON again!!! <br> <br> Worst call centre in history!!!! <br> <br>
Kindly note we tried contacting you telephonically but could not reach you. ( Unable to leave a voice message).
We would like to confirm receipt of your ITC Authorisation request. Please be advised that your query has been forwarded to our regional credit office for investigation purposes. Upon their findings direct feedback will be communicated to you confirming the process you need to follow to have your name cleared from ITC.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***
Kindly note we tried contacting you telephonically but could not reach you. ( Unable to leave a voice message).
We would like to confirm receipt of your ITC Authorisation request. Please be advised that your query has been forwarded to our regional credit office for investigation purposes. Upon their findings direct feedback will be communicated to you confirming the process you need to follow to have your name cleared from ITC.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards
Edcon customer experience ***