LIES AND DECEIT
<p>I was at Jet in Waterfront Bloemfontein st the beginning of March when i was approached by a guy with the Edcon bedge.He told me that if i open the account i will receive the voucher of R800.00 immediately.When in the process of opening the account i was told that it is a must to have the finacial services but i can cancel them after paying for the first mont if i dont want them of which i couldnt refuse as it was said it is a must.Immediately after i was told that my account has been approved i asked for the voucher that i was promised and i was told that the vouchers are finished.I was soo angry and disappointed as those people **** for me to open the account.</p> <p>I then used my card to pay for those things that i was going to use the voucher to pay for and my account was left with an amount of R300 and some rands.The following month in April i paid R380.00 at Legit Middestand as it is the closest.I asked the person who was assisting me to cancel all the insurances but he said i should come the following day as their machines were slow and the que was long as there are still people that he is gonna assist with opening accounts.I asked him if those insurances wont take my money from my account and he assured me that they wont.After cancelling those i insurances i wanted to buy shoes and i was told that my account does not have money,i was so angry and frustrated as i just paid that means those insurances took all the money that i paid.At the beginning of May i paid R380.00 again but in the middle of May i received a call that i should pay R790.00 or else my account will be blocked,i was furious because i dont remeber skipping even a single month without paying and i was paying on time.As i didnt have that kind of money i told them i will pay it month end.At the beginning of June i paid R800.00 and i sked the cashier to check if the insurances were cancelled and she said they are still there,i asked her to make sure that they are all cancelled because i didnt want them of which she said she did.At the beginning of this month(July) i paid R960.00 and the said my credit is back to R1 500.00 and i was soo tempted to close my account but i told my self that i should write to Hellopeter first i will only cancel it if i dont get the assistance from hellopeter.</p> <p>I calculated all the money i paid and compaired it with the amount of clothes i took and i realised that Edcon ****** me of alot of money that i work soo hard for with their insurances and now i have to suffer because of the incompetence of their staff.Edcon owes me,the money that should be taken from the one i already paid is the money for the clothes i took after opening my account and the one of insurances only for that first month the rest should be returned as that was the fault of their staff.</p>
We have received your concerns and apologise for the inconvenience caused by the matter. We have established on our system records that the Financial services were cancelled on your account . Alternatively you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have established on our system records that the Financial services were cancelled on your account . Alternatively you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have established on our system records that the Financial services were cancelled on your account . Alternatively you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ********** 319/GO
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
We have received your concerns and apologise for the inconvenience caused by the matter. We have established on our system records that the Financial services were cancelled on your account . Alternatively you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ********** 319/GO
Tel: ********** or ***Edgars.
Tel: ***Jet
Email: ********** Johannesburg
Email: ********** Cape Town / Durban
Tel: 031 **********
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
