1 reviews | Active since Jan 2017

01 Jan 2017, 10:08

Legit account statements

<p>I opened a clothing account with Legit in 2015 and I have never received a single statement to this day. I am entitled to my statements yet I'm not getting any. I queried this matter with a Legit store at Jhb CBD in Simmonds Street and I was told they don't deal with such matters. I wanna know what I'm paying for exactly. I am probably signed up for promotional offers I am not aware of because I keep on paying my monthly installments on time yet my balance never seems to reduce. I pay more than the minimum amount yet this doesn't seem to make a difference. I once paid R400 when my credit was not close to zero yet my available credit was a negative figure after that payment. How could I be in the negative figures when I hardly use my account? My charges can't possibly be more than R400 on a monthly basis. I was warned by a lot of people against having an account with the Edcon group and now I know why. I want answers. I am an unhappy customer. I should've just remained a cash customer had I known. I just want to pay off my balance and close this account to cut ties with Edcon. I am fed up with all this BS!</p>

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Replies (1)
Edcon
Edcon's reply03 Jan 2017, 16:57
Official

Thank you for bringing this matter to our attention. We apologise for the late response. Please note your statements are currently being e-mailed to ***, if you would like to change this option or update an e-mail address please contact Accounts department on ***.

Your reference number is ***/GO.

If you ever need to speak to us, please call us on ***.



Kind regards
Customer Experience Team
***

Best regards,