FS
Franklin S

1 reviews | Active since Jun 2019

23 Jun 2019, 14:45

Legal/blacklisted

Good day

I send an email to edcon HR and they repleid but telling me the same thing of my account twice, know they tell me pleaee send email 2 HR so who dit i email then. I have worked for edcon almost 6 years and i am not with them anymore. I lost my job due to something that happend.. Last year i received calls from legal that i was handed over for an account i dont know about.. I had n stuff account and i was never informed that they were going to transfer my credit from my staff account to n new account. Is that possible if they dont inform you or let you know. The statements i receive shows i have n R1 account..

When i phone customer services, they told me that i have 2 accounts by them that i just know about the one. I want to know what i can do about this problem and who can i talk to, because this is not my fault that the people off edcon, can't do they're job right for not informing people.

I cant pay something that is not signed by me, or pay for something i was not informed about.

Please let me know.

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Regards Franklin

0
Replies (1)
Edcon
Edcon's reply23 Jun 2019, 15:18
Official
Good afternoon,
As per our telephonic conversation please be advised that the matter has been forwarded to the management team in our accounts department for further advisory and feedback will be provided within the next 48hours.
Please accept our apologies regarding the matter.
The reference number for your query is ***/GO
RegardsCustomer Experience Team ***