1 reviews | Active since Mar 2013
LATE DELIVERY ON GAME THATS ALREADY RELEASED!
I have now spoken to Elsa and another gentleman on Monday. I pre-ordered Until Dawn all the way back in June! The official release date was the 25th/26th August!!! I do not understand why I am only getting my game on the 28th of August!!! WHAT IS THE POINT OF PRE-ORDERING IF I GET IT LATER THAN THE RELEASE DATE!!! <br> <br> Elsa was supposed to call me Yesterday because I was told I would get feedback by then. I understand she isnt in the office today but I made it very clear that if I didnt have feedback I do not want the game I want a refund to my Edgars account. Its ridiculous my fiance had the same issue with you guys! <br> <br> Are you guys going to refund me or are you actually going to do something to rectify this??? We have another game pre-ordered with you for October are we going to get that way after the release date as well???
Thank you for bringing this matter to our attention. Thank you for bringing this matter to our attention. Please note the duplicate amount charged on 11 June 2015 was credited on your account 13 August 2015 and this will reflect on the next statement to be issued.
Thank you for taking the time and allowing us the opportunity to address your concerns raised with the E-Commerce management team.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***
Thank you for bringing this matter to our attention. Thank you for bringing this matter to our attention. Please note the duplicate amount charged on 11 June 2015 was credited on your account 13 August 2015 and this will reflect on the next statement to be issued.
Thank you for taking the time and allowing us the opportunity to address your concerns raised with the E-Commerce management team.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us if any further assistance is required.
If you ever need to speak to us, please call us on ***.
Kind Regards,
Customer Experience Team
***