JM
Juanita M
1 reviews | Active since Sept 2017
26 Sept 2017, 15:50
Late billings
I made a purchase at Top Man Gateway (KZN) in July for R3656.00. Due to negligence on their side the transaction was only put through my account in September without warning, taking my account into overdraft. I don't have this facility and because no arrangement was made with my bank I had hefty bank charges debited as well. I made numerous requests asking them to reverse it and put it through half and half - to date no response. I have left messages for a person from Head office who called and promised feedback on my request - but she never phoned back.
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Replies (2)
Edcon's replyOfficial
27 Sept 2017, 09:19Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply27 Sept 2017, 09:19
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
27 Sept 2017, 09:20Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply27 Sept 2017, 09:20
Official
Kindly furnish us with your account or ID number on ***, so that we may liaise with the accounts team regarding the debit order query. Alternatively kindly be advised that the matter may be sent directly to the accounts team for actioning. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,