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Manamolela M

1 reviews | Active since Jul 2017

11 Jun 2018, 10:46

Kindly provide me with the EDCON CEO's e-mail adress. Thank You in Advance

I've logged a formal complaint ********** 0219/GO and I'm still unhappy with the feedback or response I've received. I need to escalate the matter to the EDCON CEO for intervention. Whoever attended to my complaint(e-mail) feels that an apology is enough even though my complaint has not been addressed nor resolved. The fact that there's a reference number for a complaint does not necessarily mean anything when the actual concern hasn't been addressed.

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Replies (1)
Edcon
Edcon's reply11 Jun 2018, 17:22
Official

Thank you for making contact with us once again .Kindly note that we have tried calling you to no avail .We have been advised that the requested paid up letter has been received and that your query is now resolved. Please do not hesitate to contact us on *** for any assistance.

Your ***/GO

Kind regards

The Edcon Customer Experience Team