1 reviews | Active since Jun 2017
Junk status service
<p>On the 15/06/2017 I entered the CNA at Sasolburg wanting to buy my father chocolates for Father’s day which was just around the coming Sunday. Selected the range of sweets my dad so dearly loves and walking with basket to the counter, the cashier told me the system was down and I could use my Edgars account to pay for the stuff and they only use cash...</p> <p>Like always I said to myself, how do you do business when the server is continuously offline?</p> <p>To add the cherry to my Edgars experience today the 18/06/2017 I visit the Vaal Mall at 13H00. The shop wasn’t too busy but at costumer service the telphones continuously rang and went in to grab a new pair of socks. Arriving with my ID(Green boekie) and asking the cashier (Mpese) to use my thankU points to pay for the socks.</p> <p>Well she couldn’t because I didn’t have a thankU card and my card.</p> <p>My Edgars card was ****** with my vehicle, not lost, which I reported and didn’t want to spend another 50 rand on a piece of plastic just to use 87.72 rand on thankU points.</p> <p>Thanks a lot for your junk status performance.</p> <p> </p>
We have escalated the complaint to the Edgars Vanderbijlpark Vaal Mall management to address as our valued customer is not happy that not assisted accordingly as you lost your cards. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Kindly be advised that when we do transactions in store we need to swipe the customer's cards hence we request them to be brought in. The store management will look into the matter and revert back to you with way forward. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Vanderbijlpark Vaal Mall management to address as our valued customer is not happy that not assisted accordingly as you lost your cards. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Kindly be advised that when we do transactions in store we need to swipe the customer's cards hence we request them to be brought in. The store management will look into the matter and revert back to you with way forward. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Vanderbijlpark Vaal Mall management to address as our valued customer is not happy that not assisted accordingly as you lost your cards. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Kindly be advised that when we do transactions in store we need to swipe the customer's cards hence we request them to be brought in. The store management will look into the matter and revert back to you with way forward. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,
We have escalated the complaint to the Edgars Vanderbijlpark Vaal Mall management to address as our valued customer is not happy that not assisted accordingly as you lost your cards. A reference number for the formal complaint logged on your behalf is as follows ***/GO. Kindly be advised that when we do transactions in store we need to swipe the customer's cards hence we request them to be brought in. The store management will look into the matter and revert back to you with way forward. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards.
Customer Experience Team
Call Centre: ***.
Best regards,