Job training needed

<p>I called regarding queries on my jet statement ********** 3639..spoke to a lady by the name Vanessa Shabangu. She ddnt know what she was talking about...she was telling me of my credit limit of months and how it's the system that calculates my installment...my question was how can my installment be so high where I owe such little.. I then requested to speak to her manager..I was told the manager is not in..then the manager is in a meeting...I asked what the managers name is she advised it's Zubair baksh not sure If she provided me with correct names....I called again spoke to a lady called Princess Mbono she was able to explain to me that the reason my installment is high is because of the airtym I bought... why couldn't the 1st lady tell me this...this employee needs to be trained as she's giving wrong information to customers</p>