Jet the Glen *********** stuff with attitude problems

<p>On Monday 31-07-2017, I went to the jet store in the Glen mall to have my claim processed since I lost my phone and have insurance with them, I got to a store with 4 employees and only 1 customer but was still told to wait in line of which I patiently did and A Lady by the name of Gladys come to assist me, she helped fill in the claim forms and all, once we where done I asked her how long the process would take she than said 3 days but I shouldn't come in store till she calls me and since today is the fourth day I decided to call the insurance since I was instructed not to go to the store by Gladys to my surprise no claim was made under my name or account I than took it to myself to go back to the store and find out what went wrong, I was than told oops you claim wasn't sent, will do it just now and that I would have to wait for another 4 days, No appology, No escalation of the matter non what so ever I am highly unhappy with how the matter was treated.</p>