Jet Stores Cellphone issue
<p>bought a cell phone last week sunday (26th Feb 2017) only to find out the nic defect on monday afternoon. went to jet today - sun 05 march 2017 and told the phone is 8 days old and they can only exchange the phone if I returned the phone within 7 days.</p> <p>The issue here is the phone was bought at 12H01pm on sunday and I personally went to the shop at 09H00 the following sunday (today) and this means Im still within the 7 days time frame. the staff informed me that the policy states that they start counting from the day the phone is purchased which does not make sense to me and stated nowhere in their return policy on the customers reciept. </p> <p> </p> <p>I have raised the issue with customer services and they could not come with an answer to the issue raised and have a call ref number.</p> <p> </p> <p> </p> <p> </p>
We have escalated the complaint to the Jet Cosmo City mall management to address as our valued customer reported the faulty cell phone in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store;s higher management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet Cosmo City mall management to address as our valued customer reported the faulty cell phone in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store;s higher management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Thanks for the rapied response and appreciated all the help. Got a call from Jet Cosmo Mall and the issue is relsoved. once more thank you.
Kind regards;
Thanks for the rapied response and appreciated all the help. Got a call from Jet Cosmo Mall and the issue is relsoved. once more thank you.
Kind regards;