Jet Store Garankuwa worse client service

Item: Edcon
Rating: 1

To whom it may concern: I am writing to you to file a complaint about the bad service and horribly experience I had at Jet store in Ga-Rankuwa on Saturday 07 May 2016 at 14:35. When I went to exchange clothes that were bought the very same day and less than an hour of my arrival. It is very sad to witness employees ( cashier and manager at credit office) of such a large and respected chain store behave in such a manner. My dad bought clothes for my 3 month old son. Now because the old man was not sure of sizes. He did a wise thing by picking up his phone & giving the shop assistant to confirm with me exactly what size to buy. I said 6 to 12 months. Oh but the lady decided to give him 3 to 6. I did not have a problem. Must have been a honest mistake. My dad had to go back home. So I took the clothes and original receipt. Got to the store & took clothes of the same value but correct size. Got to the credit office and the cashier didn't even care what i had to say. Did not check my receipt against what I'm changing to; nothing. She just said she was trained to scan cash card before any transaction & that is all. When I kept asking and stating why at other stores they help us, she referred me to her manager who was just standing & listening.  Oh to add pain to injury. The so called manager just said ' yes I do hear u, but get the cash card and we will help you. Then carried on with her work. Really, is that what it has come to? What happened to exchanging gifts as long as it's the same value. This was the same transaction, same day, same shop, less than an hour apart. Now there is no way that my old dad is going to drive 72km again just to bring a gift card and I refuse to sit with clothes I do not want.  In conclusion, I am referring this matter to you because I am hoping for a reasonable solution and wish that this matter will be settled immediately as everything that transpired has caused a great deal of stress and hassle on my part.

Helpful (0)

Replies (3)

Edcon's replyOfficial

12 May 2016, 09:22

We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet Garankuwa to assist further as they did not exchange the infants items that you took in store, due to them being an incorrect size. A reference number for the formal complaint logged on your behalf is as follows ***/GO. We apologise again for any frustrations incurred. The store management will look into the matter and revert with feedback accordingly. Kindly include your contact number so that you may be contacted telephonically. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.

Kind regards,

Customer Experience Team

Call Centre: ***.

Edcon's reply12 May 2016, 09:22

Official

Kind regards,

Customer Experience Team

Call Centre: ***.

's updateReviewer Update

12 May 2016, 15:23

My contact numbers are *** or *** or email address: ***

's update12 May 2016, 15:23

Reviewer Update

My contact numbers are *** or *** or email address: ***

's updateReviewer Update

19 May 2016, 08:07

Hi,

The Edcon Client Experience team finally contacted me and helped resolve my complain. Mrs Tokedi who is the Store Manager at Ga-rankuwa was also quite friendly & helpful when I returned the clothes. And yes there was no need for the cash card as the previous ladies had insisted.

I really appreciate what the Edcon Client Experience team did for me and hope such is not repeated. One can only think how many people got turned back only because of a cashier who was too lazy to do her job.

Thanks again Mrs TokediTokedi

Regards,

's update19 May 2016, 08:07

Reviewer Update

Hi,

Thanks again Mrs TokediTokedi

Regards,