EM
Eusebia M

1 reviews | Active since Jul 2015

11 Oct 2016, 21:26

Jet not willing to interact

<p>I have been having this issue from July jet was supposed to credit back my money for partners insurance they have been charging me and I was promised by complaints department that they will do it in September i check my account balance using the jet ussd and there was not credits done I played a complain again here and their respond was they did the credits in August there was no credits done I won't recommend anyone to open an account with jet as they have no idea wat customers service pay my money back I want my money back</p>

0
Replies (3)
Edcon
Edcon's reply12 Oct 2016, 15:07
Official

We apologise again for any frustrations incurred. Kindly find the below accounts team details as we have escalated the request to them, for the financial services to be cancelled as you never consented to their enrolment, this as per the post sent to us. The accounts team will assist further, you may reach the accounts team on the below details for follow up. Please find the below reference number for your post ***/GO.

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Nomzekelo Mnini

Customer Experience Team

Call Centre: ***.

EM
Eusebia M's update12 Oct 2016, 21:04
Reviewer Update

I am a customer y should i be the one busy following ur complaints department im beyond annoyed y cant u credit my money back im still saying i will never recommend anyone to open an account with jet i have learn a lesson

EM
Eusebia M's update12 Oct 2016, 21:07
Reviewer Update

Your Facebook team its even worse they think its a joke i will take u to ombudsman i know my rights dnt mess with me give back my money