1 reviews | Active since Feb 2017
Jet mart staff have an attitude and I hope that lady who said she is the manager is not a manager cos she has an attitude for days shame on her
<p>I went to jet mart at dobsinville center to make a payment. I didnt have the edgars card and my ID. They told me that I cant do a payment even when I explained to them that the payment was due yesterday. They refused I asked to speak to the manager and the same lady who was rude to me told me that she is the manager and I wont make a payment. I then went to edgars active in the same mall and all we did was to call the call center I was verifiedand I was able to make a payment. Im so disappointed with the service at jet cos I thought they said edcon is under new management but it looks like things are worse. I was just making a mere payment and im given attitude but when I dont pay im called non stop. Please fix that jet mart becos we cant pay becos of such people and such attitude.</p>
We have escalated the complaint to the Jet mart Dobsonville Mall management to address as our valued customer is not happy that the manager in store was not professional in assisting our valued customer as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.
We have escalated the complaint to the Jet mart Dobsonville Mall management to address as our valued customer is not happy that the manager in store was not professional in assisting our valued customer as per the post sent to us. A reference number for the formal complaint logged on your behalf is as follows ***/GO. The store management will make certain that this kind of incident does not re occur and provide the necessary training for our staff members. It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Kind regards,
Customer Experience Team
Call Centre: ***.