AP
Adrie P
1 reviews | Active since Jun 2012
29 May 2015, 08:21
Jet Mart Modi Mall terrible attitude
Yesterday I went to Jet to buy some baby clothes. I went to stand in the line where it said, Q here, it is an open aisle, so it doesnt show which side you must stand. I was first in line, but when the cashier, Mahlatsi was open again , she helped another customer. Then when I said I was first in line, she said to the customer, in her native language, that it clearly says Q here, if this woman doesn't understand what it says, then I can just wait. She was very rude and disrespectful. Just because you think I don't understand your language , doesn't mean you can say what you want about me. I might just understand you!!!
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Edcon's replyOfficial
29 May 2015, 11:28Hello adrie86,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the staff member in question and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the staff member in question and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Edcon's reply29 May 2015, 11:28
Official
Hello adrie86,
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the staff member in question and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***
Service is a priority at our stores and we must apologise for this lapse in service. As per our telephonic discussion please note that we have lodged an official complaint against the staff member in question and we have escalated this complaint to the relevant management team to address.
It is feedback from customers like you that will ensure that we will continue to maintain the high standard of service that you expect of us.
Thank you for bringing this matter to our attention and we look forward to your continued support.
Your reference number : ***/GO
If you ever need to speak to us, please call us on ***.
Kind regards
Customer Experience Team
***