Jet Kimberley CBD (Edcon)
To we went to a Jet store in Kimberley CBD (Opposite Ackermans) to buy a few things, we arrived at the store at 14:58 and they closed immediately after we got inside. We wanted to buy a few things for an event we going to attend tonight. While we were busy looking around one of the staff members approached us and told my partner that that store is closed we have to go and pay before the tills are closed. We then decided to pick one item and we went to the service centre to pay. When we got the we found a cashier busy cash upping and she told us to go up to the other floor to pay. When we go there we found another lady and she told us the tills are already closed we need to go down to the ground floor to pay. We told her that the cashier at the ground floor told us to come up and she said there is nothing she can do because she already logged off. We then decided to leave the stuff we wanted to buy since the tills were closed. What I don't understand is that how do the begin with the cash up process while there's customers in the store. It wasn't only me and my partner but there was other customers in the store. We decided to leave and not to argue with anyone, when we got outside I checked the store trading ours and according to the store trading hours its 08:30 to 17:00 on Saturdays but they closed at 15:00. Something needs to be done and Jet Kimberley CBD management need to address this on their EMTs because it is not the first time this happens. My partner told me that something like this happened to her in the same store where they closed while she was still inside and she couldn't pay.
Thank you for making contact with us.
Please accept my sincere apologize for the delayed response and to advise that service is a priority to our customers,
Kindly be advised that we have escalated the matter to the store for further assistance.
NB: Our escalation duration takes about 48 working hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services***
Best regards,
Thank you for making contact with us.
Please accept my sincere apologize for the delayed response and to advise that service is a priority to our customers,
Kindly be advised that we have escalated the matter to the store for further assistance.
NB: Our escalation duration takes about 48 working hours.
Your reference number is:
***/GO
Kind Regards
The Edgars Customer Services***
Best regards,
