JET GREENSTONE, THE SERVICE PROVIDER, CLAIMS FINTIRE, EDCON SORT THIS OUT

I have received a call this morning from CLAIMS FINRITE this morning and was told they will be sending the phone back to JET store in greenstone as they can't do anything with the phone. According to them jet were not supposed to sent the phone to them it was a service providers problem.

My question is who's problem is this, JET, SERVICE PROVIDER, EDCON OR CLAIMS FINRITE? I AM STUCK WITH A PROBLEM HERE. I AM PAYING MY ACCOUNT EVERY MONTH AS A CUSTOMER WORSE THE PHONE IS INSURED BUT NO ONE IS WILLING TO HELP ME. I HEAR DIFFERENT STORIES EVEYTIME I CALL, OR IF THEY CALL ME. WHO DO I TURN TO? WHAT MUST I DO? WHAT PRICE SHOULD I PAY FOR THE PHONE TO BE FIXED? REALLY THIS **** DRAMA IS DRIVING ME CRAZY. I AM NOT THE ONE SELLING S**** PHONE I BOUGHT IT AT JET OCTOBER 2018. IT DOES HAVE A SLIP IT HAS A WARRANTY WHY THE FUSS? WHY THIS IS AN ISSUE, I AM TAKING THIS FURTHER IF THIS DRAMA DOESN'T END THIS WEEK. I AM SICK AND TIRED OF THIS ****