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1 reviews | Active since Jul 2019

23 Oct 2020, 03:16

Jet club membership and cellphone insurance cancelation nightmare.

I have an account with Edcon that I opened from Edgars active and had a subscription on Jet club and a cellphone insurance for a phone bought @Jet , as per explanation from them the company was sold and Edgars account holders can no longer access Jet with their Edgars account but to my surprise the Jet club still deduct money from my Edgars account, I went to Jet to cancel the subscription, they cannot help me and they sent me to Edgars. I have tried on the call center to cancel the subscriptions without any success, the call center kept me waiting for someone to help me only to end up dropping the call. It's so inconvenient, time wasting and a waste of my hard earned money 1) I am paying for Jet club in an account that cannot buy at Jet. 2)Jet cannot help me to cancel their club membership. 2)Edgars is the owner of the account and cannot cancel the Jet club membership and cellphone insurance but point me to a call center 4)The call center does not help at the end of the it all they just drop the call.

It is so pathetic and abuse of our hard earned money. They tell me about the company being sold but whoever the company that bought Edgars, why can't they take charge and fix the matter.

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