JET Club Fees AGAIN
<p>Good morning</p> <p> </p> <p>Edcon must have the worst customer service Ever!!!</p> <p> </p> <p>A couple of years ago I was charged Jet Club Fees without me agreeing to join the club and there was other charges on my account as well. It took years but they credited my account with the charges as I did not give my consent for any of these services on my account.</p> <p> </p> <p>I have recently discovered that I have been charged the club fees again. I have been trying since January 2017 to get my statements as I haven't received any for a while and I checked my statement every time without fail to see that nothing is on my account without my authorization. ( I have learned from my past ordeal with Edcon) No one answered my mails and the number I called the calls were dropped everytime. Finally I got hold of someone on 11th of May 2017 at 15:30pm (they been sending my statements to an incorrect email address) and yet again I am charged for the Jet Club. They must have gotten an notice to say the email failed?? The lady Rafilwe said that it's been on my account since December 2015. She said she will stop the membership and I requested that they stop and credit me. She couldn't assist me so I asked that someone who can assist must please phone me back. No one called, I phoned again (22nd May 2017 at 08:48am) and then another lady, Sandra said no it's on since 2000. I asked to speak to Rafilwe and she said no it's since 2000. I said they must recheck and get someone to phone me back. She said their turn around time for a query is 48 hours, what a joke as no one called me back as of yet. </p> <p>I said to her I want all the recordings of them phoning me as I know for a fact that I turned down any limit increase, policy or club membership due to the fact that I learned my lesson with the Edcon group in the past.</p> <p>I have been a client with this group for so long and this is the treatment I get from them??? This is shocking. I really don't know anymore because I don't get any service from this company.</p> <p> </p>
Kindly be advised that all the Financial services linked to your account are all cancelled as per our system records and there is only Service fee and Account protection plan . Alternatively kindly be advised that the matter may be sent directly to the accounts team for further clarity. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Kindly be advised that all the Financial services linked to your account are all cancelled as per our system records and there is only Service fee and Account protection plan . Alternatively kindly be advised that the matter may be sent directly to the accounts team for further clarity. They will revert back directly to you after actioning. The accounts team may be reached on the below details regarding the matter. Please find the following reference number for your post ***/GO.
Tel: *** or ***Edgars.
Tel: ***Jet
Email: ***: Johannesburg
Email: ***: Cape Town / Durban
Tel: ***
Kind regards.
Customer Experience Team
Call Centre: ***.
Good day
I have contacted your team on numerous occasions and then they tell me someone will contact me within 48 hours but to date NO ONE contacted me. No someone that can give me answers must please contact me. I have been a loyal customer for 17 years and this is how you treat me??? Shocking!
Good day
I have contacted your team on numerous occasions and then they tell me someone will contact me within 48 hours but to date NO ONE contacted me. No someone that can give me answers must please contact me. I have been a loyal customer for 17 years and this is how you treat me??? Shocking!