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Nosipho N
1 reviews | Active since Oct 2015
15 Oct 2015, 17:18
Jet club fee
I have an account at edgars which i've been paying well over the past year. Last month i paid the whole amount due in full but when i checked my statements i found out that i owe money for jet club fee which i didnt even sign up for and i wasn't made aware of.When i went through all my statement i realised that i've been paying that jet club fee forever. I dont even know what jet club is and how it happened on my EDGARS acc. No one was able to assist me or even tell me why i'm paying a fee i didn't sign up for. I'm really unhappy with this and i want to cut all ties with edcon.
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Edcon's replyOfficial
19 Oct 2015, 13:13Hello Nosiphogs,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Edcon's reply19 Oct 2015, 13:13
Official
Hello Nosiphogs,
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand your frustration.
Kindly be advised that we have forwarded your query to the accounts department to look into and advise.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***