Jet Club Fee

I have asked the [Email Removed] to cancel the Jet Club on my account because I don't really benefit from this. I asked this to be cancelled in OCTOBER 2015. To be exact 14 OCTOBER 2015. Luckily I kept the mail as proof.<br> Upon viewing my statement from January 2016 earlier I would notice that this has never been cancelled. So you have been *****ing my money for 4 month now. <br> <br> And while your at it please also cancel my cellphone insurance on my account. I have got household insurance.