JET Club benefit
<p>I been running up and down to get my mom's claim for her funarel but JET just say they can't pick up anything on there system.</p> <p> </p> <p>I spoke to Hollard (ref # ********** 14) on Tuesday 21/02/2017 and they told my they recieved all my documents and the claim was approved all I Have to do is go to a Jet store. Wednesday 22/02/2017 I went to the Jet store at Carnival mall where I completed more documents and where I gave them the documents I already sent through to Hollard but no luck.</p> <p> </p> <p>I Phoned Hollard today(ref # ********** 6) 24/02/2017, they confrim that everything was approved, I must just go back to JET and collect. I just phoned JET to ask them if I can come because Hollard said everthing is approved but still JET said they see nothing, I e-mail, I phone and run up and down just to get no feedback.</p> <p> </p>
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Brakpan management for actioning accordingly as the matter regarding the insurance was reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
We thank you for bringing this matter to our attention. Service is a priority at our stores and we must apologize for this lapse in service. We have escalated the complaint to the Jet mart Brakpan management for actioning accordingly as the matter regarding the insurance was reported in store . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.