JET CANAL WALK +

Edcon aims to supply their customers with value for money by providing quality merchandise. Their is to aim to be Zimbabwe’s undisputed market leader in the clothing and footwear retail business offering quality, value and superior customer service in world class shopping environments The above is so false its sad. This feeling follows from a bad customer journey and experience no thanks to the staff at the Canal walk Jet stores. The store sold a faulty mobile phone. Then after returning the phone for repairs the staff committed to follow up within 3 weeks - However failed to deliver on their promise and as a result we had to make our 3rd trip back to the store only to discover that the sales assistant Ralphton Jansen had no idea what he had done with the phone. The assistant manager Lee Abrahams then informs that because of the poor customer service or rather the lack of service and because the devices could not be located alternatively my sister who purchased the device can purchase a different device for the same value or any other devise and should the cost exceed the initial cost my sister can then pay in the difference. To get us out of the store Lee and Ralphton then commit to calling my sister back on the Monday that followed to provide feedback on the status of the faulty phone. No call was received and instead my sister has to call to request feedback. Conveniently the phone is now allocated. My sister then refuses to accept the phone as she no longer as any confidence in the Make of the device and request to take up the offer of choosing a different device. Both Ralphton and Lee both claim that they had made no such commitment. Please note because of the time it took for the staff to get to my sister and the time it took to allocate the phone the device is no longer within its warranty period. When asked what would happen if the device should become faulty again and the warranty period has expired , the store manager Jonathan Paulse then responds by saying it would be at the discretion of MTN whether they would charge a fee for repairs.

So based on the incompetence of the Canal Walk Jet stores staff and the dismal display of work ethic and lack of customer service, my sister as told by the staff would just have to take device and run the risk of it braking again at which point she would need to pay for repairs

DO NOT BY MOBILE DEVICES FROM JET - YOU DO NOT GET VALUE FOR YOUR MONEY

The brand does not value its customer either and their staff lack customer service s**** because building relationships with the customer is not a priority