TJvR
Tanja Janse van Rensburg

1 reviews | Active since Aug 2018

05 Mar 2019, 19:18

Jet and Edcon Group is the absolute worst

I only gave them one star because there is no option for no stars. I don't even know where to start. But the Edcon group Wil under no circumstances in my lifetime ever see me again. I will keep in paying my account monthly like I have been. But I will never ever buy anything from them again. I have been paying my Jet account every month since I have gotten it. On 5 January I made a cash payment of R1200, more than my installment, in the Jet store in Riversquare. They were offline, nothing new there. On the 7th of January I wanted to make a purchase at CNA, just to be informed that I need to pay R760, or something like that, because the R1200 that I paid in the Jet store is not showing. I needed the stuff so I made the payment. After that I got calls from Edcon stating I did not pay. After writing a message here on Hello Peter I received a call back from someone who actually tried to help, after a whole big fat fight and long stories, they finally picked up the payments.

Last week I wanted to open a cell phone account, just to be to Equestrian gas got me listed for bad credit. !!!!! WHAT!!!!! Since when. I have always paid my stuff!!!!

I finally got hold of someone at Equestrian, and low and behold, Jet decided to list me. I spoke to a lady at Edcon. Not very helpful at all, and I'm still not really sure why I will now not be able to apply for credit for 24 months, because Edcon group decided that I have to be listed as a snake who doesn't pay. According to this lady, Edcon sends the ITC stuff off on the 7th of the month, payments need to be made by the 6th, and I only paid on the 8th of February. Yes sometimes I'm a day or two late seeing as I'm not fortunate enough to work for a boss and earn a salary, I need to wait until my customers pay me. But listed at the credit bureau for being two days late???? Are you kidding me. What in the world is up with that Edcon??

Wow. I don't even know what to say. I am shocked and very irritated. I cannot believe this is how you treat customers who actually still do pay you.

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Replies (1)
Edcon
Edcon's reply06 Mar 2019, 09:32
Official
Hi Tanja

Thank you for making contact with us regarding the account payment . Please be advised that the payments have to be done on the due date and if not there will be interest as well. The last payment was done on the 8/2/19 and the payment that was due on the 4/3/19 is still outstanding. 
We will escalate your query to our accounts department for further advice on the listing and final feedback will be provided to you.

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Kind regards

The Edgar's Customer Experience Team
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