1 reviews | Active since Jul 2015
Jet ***
Good day <br> <br> I tried on four occassion to get policy wording for my funeral cover and nothing ever happend only promised. They also increased my funeral cover withoot sending any correspondence. This is not TCF. Refer to below email correspondence between myself and Ntombi.<br> <br> Hi Ntombi,<br> <br> Please provide me with complaint email and telephone, seeing that you're not willing to assist.<br> <br> From: Ernest Ledwaba <br> Sent: Monday, December 14, 2015 12:22 PM<br> To: 'Ntombi Khohli'<br> Subject: RE: Jet electronic statement-November***<br> <br> Hi Ntombi,<br> <br> I phoned that no on previous occasion without getting help hence I ask for Customer Service Manager and direct contact deatails. <br> <br> Please advise if you are willing to offer assistance, because you response refers me back to all the frustration I had previously.<br> <br> <br> <br> From: Ntombi Khohli [Email Removed] <br> Sent: Mon
As discussed telephonically it is with great displeasure to hear that your still awaiting for the policy wording documents to date. Please accept our sincere apologies for the lapse in service experience and for any frustrations occurred due to this incident.
We would like to assure you that your complaint is submitted to our regional credit office management for prompt assistance. Feedback confirming resolution to your query will be provided in the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***
As discussed telephonically it is with great displeasure to hear that your still awaiting for the policy wording documents to date. Please accept our sincere apologies for the lapse in service experience and for any frustrations occurred due to this incident.
We would like to assure you that your complaint is submitted to our regional credit office management for prompt assistance. Feedback confirming resolution to your query will be provided in the next 48 working hours.
Please find below reference number for this query:
***/GO
Should you need any further assistance, please do not hesitate to call on the number below.
Kind regards,
Customer Experience Team.
Call Centre: ***