NM
Nokuthula M

1 reviews | Active since Feb 2017

22 Feb 2017, 17:29

ITC NOT YET CLEARED

<p>Firstly I would like to say that I am really disappointed at Jet (Edcon) the way handled the situation. I had an account with them which was in arrears and handed over to The Lawyers which is I Com , so i did pay the account on the the 13th of December through Icom and they sent me paid up letter on the 15th.</p> <p> </p> <p>The problem is that now the account is paid up but it still reflects at Jet as unpaid the balance is at it is, i tried to call the them several times they keep on telling me that they checking with i com if it did grant the discount or not , i have been sending e-mail to Edcon customer service and still get the reply that says they awaiting for feedback from Management but now i don know what to do anymore as i need my name to be cleared on ITC asap. Its 2 months now am still waiting to be clear at Jet and ITC</p> <p> </p> <p>Very disappointed</p>

0
Replies (3)
Edcon
Edcon's reply23 Feb 2017, 08:44
Official

Kindly be advised that the matter regarding the account ITC authorisation has been sent to the accounts team for actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post

***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

Edcon
Edcon's reply23 Feb 2017, 08:46
Official

Kindly be advised that the matter regarding the account ITC authorisation has been sent to the accounts team for actioning. The accounts team may be reached on the below details regarding follow up on the matter. Please find the below reference number for your post

***/GO

Tel: *** or ***Edgars.

Tel: ***Jet

Email: ***: Johannesburg

Email: ***: Cape Town / Durban

Tel: ***

Kind regards,

Customer Experience Team

Call Centre: ***.

Best regards,

NM
Nokuthula M's update24 Feb 2017, 11:08
Reviewer Update

After how many days is that going to take as i feel i waited enough time.