1 reviews | Active since Dec 2012
ITC listing without notice. Huge FAIL
Firstly... I have gone NUMEROUS times to branches to set up debit orders. (All have failed...)<br> <br> This resulted in missed payments... <br> <br> I have settled and closed my account almost a month ago, and to my astonishment, have found out that I have been listed on ITC by Edgars. (Thanks for the notification)<br> <br> Every time that the debit order didn't go through as expected, I would receive a call... Which is great, because we made payment arrangements, and I kept to them.<br> <br> Now I have asked the accounts department for a settlement letter. (As the still have not de-listed me on ITC)... So now I have to do their jobs for them.<br> <br> I was promised a settlement letter within 48 hours... (still waiting... and will be waiting for eternity)<br> <br> I held to our payment arrangments, have settled and closed my account, and still they have me listed as bad credit. Thank you Edcon. For ruining my life. <br> <br>
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***
Thank you for bringing this matter to our attention. We do apologise for the inconvenience caused, as we can understand the frustration of not receiving the assistance you require.
Kindly be advised that your query has been forwarded to the accounts department to look into and assist with.
Feedback will then be provided to you.
The reference for your query is as follows: ***/GO
Thank you for your patience.
Kind regards,
Edcon customer experience team
***