issue still pending resolution

Good morning,<br> <br> after I launched my complain through hellopeter.com, I received a feedback from edcon the following day, was impressed, but to my shock, I waited till now for their feedback, I called them last week and spoke to a lady by the name of Ntombi Mnini, who informed me that the ***** department returned my complain to enquiries for resolution, she said they have established that it was *****, but till now I am still waiting, and I hope they will pay me for the costs I incurred to resolve this issue, can someone please help me, m I supposed to suffer emotionally for ***** committed by Jet store, I will now hold my payments due to the store until they resolve this issue, this clearly shows incompetence by edcon, and I will seek advice which legal route to take, and edcon will pay for my costs.<br> <br> yours,<br> Gift Mpho Kgwatla<br> ***