IL
Itumeleng L
1 reviews | Active since Nov 2017
03 Nov 2017, 10:02
Insurance enrollment
Yesterday I went to Jet mart to enroll my cellphone for insurance and the lady that assisted me Sivenathi told me that the premium would be R29.50. I asked how come because it's a Huawei P8 lite 2017. She just said that's the way it is n I should come back next week. There was no manager to assist me so I left. I called the call center now and I keep getting transferred to other units with no success. Please assist because with a premium of R29 should anything happen to my phone I will not be assisted.
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Replies (2)
Edcon's replyOfficial
03 Nov 2017, 14:53We have escalated the complaint to the Jet mart Cape town City management to address with regards to the incorrect cell insurance enrolled for you , they will look into the matter and be in contact with you regarding a resolution. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply03 Nov 2017, 14:53
Official
We have escalated the complaint to the Jet mart Cape town City management to address with regards to the incorrect cell insurance enrolled for you , they will look into the matter and be in contact with you regarding a resolution. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's replyOfficial
03 Nov 2017, 14:54We have escalated the complaint to the Jet mart Cape town City management to address with regards to the incorrect cell insurance enrolled for you , they will look into the matter and be in contact with you regarding a resolution. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,
Edcon's reply03 Nov 2017, 14:54
Official
We have escalated the complaint to the Jet mart Cape town City management to address with regards to the incorrect cell insurance enrolled for you , they will look into the matter and be in contact with you regarding a resolution. . A reference number for the formal complaint logged on your behalf is as follows ***/GO. We understand all the inconveniences caused and frustrations incurred by the above matter. The store management will look into the matter and revert with feedback accordingly. Should you not receive feedback within 48 hours Kindly contact the Edcon Customer Experience Head Office at ***and quote your reference number.
Kind regards,
Customer Experience Team
Call Centre: ***.
Best regards,