Insurance Claim complaint

I I made a claim at Edgars on the 11th November for my late husband who passed away on the 31st October 2019. To date my claim is not sorted yet. I've been to Edgars twice a week ever since to ask them to sort out my account and refund me with the R450.00 I paid as follows R200 on the 11/11/19 and R250 on the 14/11/19 instead my balance owing is growing by the day. Please assist. I have this account since 1984 and this is the treatment I get after supporting them for so long. Please help Muriel Monchusi ***