Insurance

I made my claim with Edcon about a month ago, when my claim was approved I was told I have claimed without a period of 3 months and I have to pay access plus 30% penalty, of which I wasn't given any policy documents starting that. So I disputed that and my complaint was escaleted and I was told will get feedback within 7 days, after then I did a follow up after 14 days no one was contacting me all get is service everyone from the call centre they say they don't know when it will be resolved. So lately I speak to Grace the supervisor she tells me I have to go back to Jet where I took up my insurance they I denied and she said she will follow up and contact me within 2 days, then I got no feedback from her within 2 days, I phoned the 3rd day they are telling me I have to wait 7 days, now I'm phoning after 14 days no feed back, I'm told there is no turn around time, now I'm I have asked to be transferred to Grace, I wait on the line and they just hang up. I'm very much frustrated with the service from Edcon insurance starting from the consultants to the Supervisor they don't help any either, all they give is bad service and empty promises.