1 reviews | Active since Jun 2018
Hi,
We bought a laptop the day before mothers day, on my father (s.r de winnaar's) account. Upon payment we were offered insurance and accepted. The laptop has been ****** and when my father went to the store, he was told that the lady forgot to add the insurance.
I phoned in and talked to ravazi, whom said that she will talk to the store and get back to us.
Since then my father has received a phone call and the person told him that the store’s cameras were not on, so there is nothing we can do to verify if we agreed to the insurance.
This is not our fault as we were under the impression that insurance was added for the laptop. The cameras not working or the sales lady forgetting to add the insurance has got nothing to do with us. As i feel we can not be held accountable for the store’s mistakes.
Thank you for bringing this matter to our attention .We apologise for the frustrations caused to you . Kindly note that we will escalate your query to the senior manager for assistance.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
Thank you for bringing this matter to our attention .We apologise for the frustrations caused to you . Kindly note that we will escalate your query to the senior manager for assistance.***/GO
Kind regards
The Edcon Customer Experience Team
Best regards,
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