Insurance

<p>I went to edgars midrand on the 7th of december to claim my phone insurance as it got lost, i went back after after 5 days and was told that the insurance company did not receive my information, i went back after 2 days and they said they were having system issues. i went back on monday the 12th of December and and asked if it was approved they called the insurance company, i had to wait for 2 hours at the shop for the matter to be resolved, to my surprice i had been paying the insurance for 2 years without claiming and now i have to pay R500 for the access fee which is kinda day light ******* by a well known company (Edcon) what is the reason of having an insurance if i still have to suffer before i get help from this insurance company? Totally disapointed in you Edcon or edgars whatever you call yourselves.</p>