1 reviews | Active since Dec 2017
Information not updated with Credit Bureau and Don't respond to emails
I used to have an account with JET STORE which was in arrears, the account was paid-up month ago in March to be exact. I contacted Edcon telephonically and they gave me an email to send my request to which was ********** even today my account has not been updated and I never received any response or call from Edcon.
The call centre agents are not helpful at all.
In response to your email received, please note that ITC update has been requested.Please be advised that the payment profile records at the Credit Bureau are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.***/GO
Kind regards
The Edcon Customer Experience Team
In response to your email received, please note that ITC update has been requested.Please be advised that the payment profile records at the Credit Bureau are updated on a monthly basis to reflect a factual credit history of the account over the past 24 months, therefore we cannot change or remove any records in terms of the National Credit Act.***/GO
Kind regards
The Edcon Customer Experience Team