INEFFICIENT STAFF AND MONEY MAKING SCHEME OF EDCON

Edcon is simply trying to make money of people. On Monday I was informed by my bank that I was listed on the ITC due to a jet account which was supposed to be closed. The account goes far back to 1997. I haven't received any correspondence from edcon since 1997 and the account was to be written off, clearly this did not happen. On Monday (07/01/18) I contacted Edcon and asked them to send me a prescribed write off letter since my bank required it, upon speaking to a consultant by the name of Confidence who told me to contact the accounts dept ( ********** ) which has an automated system which requires you to enter your ID Number when I did so it says my ID number does not match any profile in their record. Which makes sense since this account was last active about 21 years ago. Then I contacted edcon again and happened to speak to Confidence again who told me she is sending an email to the accounts dept about this account and they will get back to me. Note I wasn't given any reference number at this point. Nobody tried to contact me and so I phoned again on Wednesday morning and this time Confidence put me through to the customer care dept where I spoke to Sibiso and he gave me a reference number and gave me the complaint dept number where I made several ongoing calls with no joy. Eventually I got through and was speaking to a consultant named Lesego Ratshikane who was constantly putting me on hold and told me she would walk to the accounts dept and have them send me an email with the prescribed write off letter. I didn't receive any email so I phoned again and she told me they had sent it off to an incorrect email address (at this point I have lost all patience being pushed from pillar to post and going in circles) she told me she was going to get them to send the prescribed write off letter to the right email address and I asked her to contact me as soon as they sent the letter from their side. She didn't call back so I phoned back and asked to speak to a manager and I was put through to speak to Angel Mbweni supposedly the manageress who was extremely rude and arrogant and told me to pay an amount before my name can be taken off the ITC, which I felt and mentioned to her was absolute nonsense, edcon cannot expect me to pay an account that has been dormant for 20 years and was supposed to be written off back then. I don't even have an account number because this account was not supposed to exist at this point in time. Legally this account is supposed to written off, edcon has not sent me any correspondence from 1997 till date regarding this account, now out of nowhere Edcon cannot expect me to be able to pay off an account like this. After arguing back and forth with her she told me in 7 days I will receive the prescribed write off letter. This is a bit ridiculous because had there been more efficient people working at edcon the request for the letter would have been put through from Monday. Edcon should train staff to be efficient and effective at their jobs rather than making consumers run around in circles.