MS
Maliako S
1 reviews | Active since Nov 2013
12 May 2015, 21:09
INCORRECTLY LISTED/PAID UP LETTER
Last year I was called by ITC BA that will will give me a discount to pay up my account which was done last year in June. I received an sms to confirm that the account was paid up and unfortunately deleted the sms. Now I am receiving messages from VVM that I was listed as a bad payer and I am owing R1300. No one cant help both at ITC BA and customer care at Edgars. I need this matter to be sorted out as soon as possible be de-listed on ITC.
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Edcon's replyOfficial
13 May 2015, 11:44Hello Mmalehakwe24,
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, it must be resolved amicably. We can understand how inconvenient this incident was for you and and as per our telephonic we would like to assure you that we will be addressing your service experience with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, it must be resolved amicably. We can understand how inconvenient this incident was for you and and as per our telephonic we would like to assure you that we will be addressing your service experience with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
Edcon's reply13 May 2015, 11:44
Official
Hello Mmalehakwe24,
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, it must be resolved amicably. We can understand how inconvenient this incident was for you and and as per our telephonic we would like to assure you that we will be addressing your service experience with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***
We have always placed great emphasis on customer care so when we have a lapse in quality such as the one you have brought to our attention, it must be resolved amicably. We can understand how inconvenient this incident was for you and and as per our telephonic we would like to assure you that we will be addressing your service experience with the Accounts manager directly and feedback will be provided.
Your reference number is ***/GO.
We are looking forward to being of better service to you in future and trust that the above will be accepted favourably and please don't hesitate to contact us on ***if any further assistance is required.
Kind Regards
Customer Experience team
***